Ko9 Privacy Policy — Your Information Is Safe With Us

Full Privacy Policy

Introduction

Ko9 places the highest importance on the privacy of users in Bangladesh. We believe that each user's personal information is their own asset and it is our responsibility to keep it protected. This Privacy Policy explains what types of information we collect, how we use it, and how we keep it secure. By creating or continuing to use an account on the platform, you are deemed to have consented to this policy. For any changes, we will publish updates on this page and notify users as early as possible. We are always committed to protecting your privacy.

What Types of Information Are Collected

At registration, we collect your name, mobile number, email address, and information required for age verification. A copy of your national ID card or passport may be requested for identity verification purposes. Mobile banking or payment method details are processed securely to manage transactions. Device type, IP address, and browsing information may be collected automatically while using the platform. This information is used to improve user experience and prevent fraud.

How Information Is Used

Collected information is primarily used to manage accounts, verify identity, and ensure secure transactions. Your preferences and usage patterns are analyzed to further improve platform services. Your contact information is used when necessary for customer support. Information may be used in accordance with directives from relevant authorities to fulfill legal obligations. We do not sell or transfer your personal information to third parties for any marketing purposes.

Data Protection Practices

Ko9 uses industry-standard SSL encryption to keep all data transmissions secure. Information stored on our servers is kept encrypted and regular security audits are conducted. Firewall and access control systems remain active to prevent unauthorized access. Only authorized personnel may access information within defined limits and for specific purposes. In the event of any security breach, we will promptly notify affected users.

Cookies & Tracking

Our platform uses cookies for smooth operation, remembering your session and preferences. We use analytical cookies to understand which features are used most. You can block or delete cookies through your browser settings, though some services may be limited as a result. Third-party advertising trackers are not active on our platform. We do not follow any tracking practices that violate user privacy.

Your Rights

You can request details of the information we hold about you at any time. You have the right to request corrections to inaccurate information, and we will process it as quickly as possible. After closing your account, you may request deletion of your data except where required by legal retention obligations. You also have the right to object to data processing in certain circumstances. To exercise these rights, please contact our support team.

Policy Changes & Contact

Ko9 may update this Privacy Policy as needed, and the revised version will be published on this page with the date noted. For significant changes, a notification may be sent to your registered email or mobile number. For any questions or complaints regarding the Privacy Policy, please contact us at [email protected]. We aim to respond to all inquiries within a maximum of 72 hours. Earning and maintaining your trust is our highest priority.